Returns & Exchanges
At Lumber Liquidators, we want you to be completely satisfied with your flooring purchase. If you have leftover unopened boxes or are unhappy with your selection, you may return or exchange products within 90 days of receipt with a valid proof of purchase.
Verify Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 90 days; please note that custom orders and clearance items are final sale.
Locate Documentation
Gather your original sales receipt or order confirmation email to facilitate a smooth return process and ensure you receive the correct refund amount.
Choose Return Method
Bring your items to any local Lumber Liquidators store for a free return, or contact our customer service team to arrange for a freight pickup for a nominal shipping fee.
Receive Refund
Once our warehouse or store team inspects the returned goods, your refund will be processed to the original payment method, typically appearing within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing